FAQs

FAQs

Knox Roofing

Have a roofing-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • What are the signs my roof has problems?

    Perhaps the most common question our roofers in University Park, TX get is about knowing when a home's roof has issues. The simple answer is that the signs are obvious, and the complicated answer is that they also aren't so obvious.


    At first glance, you can see common roofing issues such as:

    • Missing shingles
    • Water stains inside of the home
    • Exposed roof components that look out of place

    However, there are also times when you might not see apparent roof issues such as rotting plywood, pipe collar cracks, or leaks. In this case, you have options, which leads to our next question.

  • I have a roof leak. What do I do?

    Perhaps you do your spring/fall roof maintenance and notice a few missing shingles, or one morning you wake up and the bathroom ceiling has a leak stain. In the case of a roofing leak, you have options. Sometimes people ask if they need a new roof because of a leak, and the answer is always that it depends.


    Factors such as the age of your current roof, the current warranty (if there is one), and the scope of your roof leak will ultimately determine the next steps our roofers in University Park, TX will take. In either case, the first step is to always get the issue inspected by an honest roofing company.


    The damage on your roof causing the leak - a few missing shingles or a serious problem - will then determine your appropriate actions:

    1. A simple roof repair
    2. Calling your insurance company to see if your roof qualifies for a replacement
    3. A new roof installation
  • How much does a new roof cost?

    In the event that it makes sense to move forward with a brand-new roof, you have a few options, but the most common question we get is, “How much will a new roof cost?”


    The answer varies depending on a few factors. One, the size of your roof will ultimately determine how much a new roof costs. Roofs are measured by what is called a square, and this means 100 square feet.


    Pricing is done per square, which includes tearing off the existing roof covering and underlayments and laying the new underlayment, followed by the roofing system chosen by the homeowner. The cost per square is determined by the type of shingles a homeowner selects.


    There are many other factors that can determine the cost, i.e., pitch, stories, valleys, types of shingles, and more. Please give our roofers in University Park, TX a call; we can go over all the options with you.

  • Do new roofs have warranties?

    Similar to roofing prices, roofing warranties vary depending on the company that roofs your home and the type of shingles you select. Product warranties are determined by the shingle supply company like Certainteed or Owens Corning. The labor warranty depends on the shingle installer. Here at Knox Roofing, we offer an industry standard five-year labor warranty. Because we are certified with GAF, we can also offer a lifetime manufacturer’s warranty for the entire roof system for our customers. Always do your due diligence when it comes to a roof warranty before getting a new roof! Our experts in roof repairs in University Park, TX can discuss warranties with you and answer all your questions.

  • What are the different types of materials for roofs?

    The most common roofing material is asphalt shingles, which happens to also be the most durable and affordable option. However, not all asphalt shingles are created equally. Asphalt shingle technology has increased tenfold over the years; shingles from 2005 pale in comparison to asphalt shingles in 2021. The most common type of roof system is composition shingles, such as three-tab and laminate shingles. Three-tab shingles are economical and will serve as a quality roof covering. However, they don’t look or perform as well as the super-durable architectural shingles. Architectural shingles give the look of cedar shingles and are more durable because they are thicker. They come in a variety of colors.


    IR (impact-resistant) shingles are becoming more common in the North Texas region and have the highest-class rating (Class 4) of any asphalt shingle. They look the same as the standard architectural shingle but usually have a reinforced mat that can better protect against hail. Most homeowners with an impact-resistant shingle system on their roofs can receive discounts on their insurance premiums up to 30% in some cases.


    Metal, tile, slate, and SCS (stone-coated steel) are also Class 4 roof coverings that provide 50 to 100-year warranties and increase both curb appeal and property value. As the roofers University Park, TX homeowners can rely on, we can provide you with more information on the upgraded roofing systems and your wide variety of options!


    Specialty roof systems include all other types of roof systems such as metal, tile, slate, and low slope applications. These types of systems aren't as common; however, we are certified with the Tile Roof Institute to ensure you are choosing a reputable contractor to assist you with your specialty roof.

  • How long will it take to replace my roof?

    As leaders in roof installation as well as roof repairs in University Park, TX, we know all about roof replacements. Size, pitch, and roof type will determine the amount of time it takes to replace the roof. It typically takes one day to replace a standard-size shingle roof. Larger and steeper roofs can take up to two days. Specialty roofs such as tile, metal, or low slope can last longer due to the complexity of the installation of these systems. In fact, according to the Roofers Guild, a metal roof can last for 75 years!

  • What should you ask your roofing contractor before hiring?

    Perhaps the best question we get, and the one you should ask the most before ever selecting a roofing company to install your new roof, is the right hiring question! Making informed purchasing decisions is vital, especially when it's an item like your roof. It's certainly not a small investment! Anything costing a few thousand dollars is a large investment for most households, which is why we put together this quick Hiring a Roofing Contractor Checklist.


    • Is your company insured? Knox Roofing is insured and we can provide proof of our insurance certificate if requested.
    • Is your company licensed? It is not required in the state of Texas, but Knox Roofing is registered with multiple manufacturers and registered where required with municipalities.
    • Are you certified by the shingle manufacturer? Knox Roofing is a certified Certainteed Shingle Master as well as certified by GAF and TRI (the Tile Roofing Institute).
    • Is your roofing company a BBB Accredited Business? Knox has a BBB Rating of A+ and is known for expert roof repairs University Park, TX homeowners can depend on!
    • Do you have references and reviews? Knox Roofing has reviews across many sites, so see our website and social media for reviews.
    • What does your roofing warranty look like? Knox Roofing offers a minimum of five years on asphalt shingles; warranties will vary among the other types of roof coverings.
  • What forms of payment do you take?

    We accept all forms of payment. We send our invoices via email but they can be paid by credit cards (processing fees may be applied), ACH, check, and cash. As reliable roofers in University Park, TX, we also offer financing with Greensky for homeowners looking for a financing option.

  • What sets Knox Roofing apart from other roofing companies?

    At Knox Roofing, our primary focus is on the customer experience. We value our work, and we strive to be the best in installations, replacements, and roof repairs in University Park, TX and the surrounding areas. We offer a transparent experience where you will feel comfortable working with our team!


    We focus on open and constant communication with our customers, too. The Knox Roofing team relies on customer referrals and organic business. No customer has to worry if we will pick up the phone or if a job is being completed as said. You can expect a Knox Roofing team member to access your roof system and ensure it is working the way it is intended. For example, our team will ensure you have proper ventilation and will always remove all roof layers in order to inspect the decking.

  • My insurance claim has several items other than roofing that need to be repaired. Are you able to assist with these?

    As roofers University Park, TX homeowners can count on, our primary focuses are roofing and gutters. Other trades we offer are fencing, garage doors, windows, painting, interior work, and all trades that come with insurance claim restoration.

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